Complaint Policy

We take every complaint seriously and aim to resolve issues quickly and fairly. This policy explains how to raise a complaint about The Ferritin Fix and what you can expect from us.

How to raise a complaint

Email us at support@reselflabs.com with the subject line "Complaint". To help us look into it, please include:

• the email address you used at checkout;
• your order or receipt number, if you have it; and
• a clear description of the problem and what outcome you are looking for.

What happens next

• We acknowledge every complaint within 2 business days.
• We aim to give you a full response or resolution within 5 business days. If a complaint is complex and needs more time, we will tell you and keep you updated.
• If your complaint is about a payment or refund, see our Refund Policy — most refund issues are resolved fastest that way.

If you are still not satisfied

Payments for the product are handled by our Merchant of Record, Paddle.com Market Ltd ("Paddle"). If we cannot resolve a billing-related complaint to your satisfaction, you may also contact Paddle's buyer support at paddle.net.

For customers in the European Union: you can also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr to seek an out-of-court resolution.

Contact

Email support@reselflabs.com. We are here to help.